Terms of Use

Disclaimer

The Terms of Use relate to the Oshawa Senior Community Centres’ (“OSCC55+”) online sites, including but not limited to:

its corporate website, oscc.ca and its related webpages; and,
its corporate social media accounts, including but not limited to LinkedIn, Instagram, Facebook and YouTube.

The access and use of these "online sites" is subject to the terms and conditions listed below.

Privacy policy

The OSCC55+ is committed to protecting your privacy and personal information whether you are browsing for information or doing business through the OSCC55+’s website. The OSCC55+ is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56, as amended (“M.F.I.P.P.A.”). The OSCC55+ will not use any personal information for any purpose other than the purpose for which the information was collected.

The OSCC55+’s privacy policy applies only to those sites operated by the OSCC55+ and/or City of Oshawa. Neither the City of Oshawa nor OSCC55+ control the privacy practices of external sites. Before submitting personal information, each individual should carefully review the privacy policies and practices of these sites.

Collection of non-identifying information

The OSCC55+ collects non-identifying information from users of its website. This information includes the Internet Protocol (I.P.) address, type of browser, date and time of visit and the different webpages visited on the website. The information is used for statistical reporting purposes and to design and improve access to information and services available on its website. The OSCC55+ does not combine the information with other information or services to determine browsing habits on websites beyond those operated by the OSCC55+, or to determine identities.

The OSCC55+ monitors website traffic information using log files on its website server. The purpose is for statistical reporting of how many visitors visit the website a day and how they find information. This information is analyzed and can result in changes to the website content and navigation in order to ensure it meets the needs of community members, businesses and visitors.

Cookies

Cookie technology captures total and not individual information on visitor use patterns. The cookie is a computer code that tracks "traffic" so the OSCC55+ can determine how effective its websites are in providing information and services to the public. A cookie contains no information that can identify a user personally and the OSCC55+ acquires no knowledge of browsing paths once a user leaves the OSCC55+’s website. Apart from providing a performance measure, the data collected by the cookie is otherwise meaningless.

If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. This may disable some features on the OSCC55+’s website, but all content will remain available to you. You can check your browser's "Help" files to learn more about cookies.

Collection, use and disclosure of personal information

The OSCC55+ may collect, use, retain and/or disclose personal information when necessary for the proper administration of a lawfully authorized activity in accordance with provisions of M.F.I.P.P.A.

The OSCC55+ does not automatically gather personal information through oscc.ca. However, personal information may be required as part of the registration and/or application process for a OSCC55+ program or service.

The OSCC55+ collects personal information for the following reasons:

to process your requests for programs, services, products or additional information;
to communicate with you regarding programs or services that you have requested; and,
to meet legal and regulatory requirements.

Whenever you are required to submit personal information, you will be provided with written notice that contains:

the legal authority for the collection;
the principal purpose(s) for which the information is intended to be used; and,
the title, business address and business telephone number of an officer or employee of the OSCC55+ who can answer any questions you may have about the collection.

If your personal information changes (e.g. name, address, postal code, telephone number, email address, etc.), or you no longer desire the OSCC55+’s programs or services, the OSCC55+ will endeavour to provide a way to correct, update or remove the information.

Questions regarding the collection of personal information may be directed to the City’s Information Access and Privacy Officer at 905-436-3311.

Accessibility

The OSCC55+ is committed to creating an accessible online environment and making its web documents available to everyone. There may be instances where not all content is in an accessible format, such as legacy documents. To request an accessible alternative for non-accessible content, contact any OSCC55+ location for assistance. Learn more about Accessibility at OSCC55+.

Copyright, trademark and visual identity

All contents of the City's online sites is Copyright ©2025 the City of Oshawa and/or its suppliers, 50 Centre St. S., Oshawa, Ontario L1H 3Z7. All rights reserved. No trademark or service mark licence is granted in connection with the materials contained on the City's online sites.

Parties seeking permission to use the OSCC55+ Logo must inquire in writing to info@oscc.ca. OSCC55+ staff will review and provide feedback and/or approval within five business days upon receipt of the completed inquiry.

Personal and non-commercial use limitation

The OSCC55+’s website is for your personal and non-commercial use. Unless specifically authorized by the OSCC55+, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information, software, products or services obtained from this website.

No Unlawful or Prohibited Use

As a condition of your use of the OSCC55+’s website, you warrant to the OSCC55+ that you will not use these websites for any purpose that is unlawful or prohibited by these Terms of Use.

Links to External Sites

Clicking on a link to a third-party site will usually open a new browser window. The OSCC55+ provides these links as a convenience for visitors to the website. The inclusion of a link does not imply endorsement by the OSCC55+, nor can the OSCC55+ be held responsible in any way for the content found on any third-party website. The OSCC55+’s privacy statement applies solely to information collected on the OSCC55+ website.

Wireless Network

As part of their in-kind support, the City of Oshawa offers unencrypted wireless internet access to visitors in its facilities and at all OSCC55+ branches. Internet access is provided on a complimentary basis without any benefit financial or otherwise to the OSCC55+ and/or the City. The wireless network is not a secure form of connection. Use of the wireless connection is done at the user’s own risk. By using this connection, patrons acknowledge that security breaches and malware are an inherent risk associated with any wireless service.

Neither the OSCC55+ nor the City are responsible for data transmitted or loss of information over the wireless network. Users should be aware that third parties may be able to obtain information about user's activities when using the wireless service to connect to the internet. Any information being sent or received over the wireless network could potentially be intercepted by another wireless user. Cautious and informed wireless users should not transmit their credit card information, passwords or any other sensitive personal information while using a wireless “hot spot”.

Neither the OSCC55+ nor the City assume any responsibility for the security and privacy of online transactions, or for any damage caused to a user's hardware or software due to power surges, security issues, hacking, malware, viruses or identity theft. Anti-virus and security protection are the responsibility of the user. Users agree that the OSCC55+ and City are not liable for any costs or damages, special, incidental or consequential, arising from the use of this service. The OSCC55+ and City are also not responsible for laptops or other devices left unattended. By using the City’s wireless internet access, you agree and hereby release, indemnify, and hold harmless, the City of Oshawa and the OSCC55+, their elected officials, employees, volunteers, agents and any affiliate, from any damage that may result from your use of this wireless internet access.

Neither the OSCC55+ nor the City of Oshawa will provide technical assistance on individual devices. Access is provided to users on an "as is" basis with no guarantee and no warranty. Wireless users are responsible for configuring and setting up their own equipment. The OSCC55+ and City are not responsible for any changes the user makes to the settings. The City cannot guarantee that every device will be compatible with its wireless network.

Users are not permitted to tamper with any equipment belonging to the OSCC55+ and/or the City and are prohibited from damaging or disrupting service on the network or utilizing any means to intercept other user's data. By using this network, you agree to be solely responsible for the content of all information you disseminate. You also agree to use this network in a responsible and lawful manner.

In offering internet access, the OSCC55+ and/or City of Oshawa cannot guarantee that information found through the internet is accurate, authoritative or factual. The OSCC55+ and City cannot be held accountable for its content. Supervision or restriction of a minor’s (individuals under the age of 18) access to the internet is the responsibility of the parent or legal guardian.

Social Media Terms of Use

The OSCC55+ uses its website (oscc.ca) as its primary source of information. The OSCC55+’s social media accounts enhance communication and information sharing.

The OSCC55+ monitors its social media accounts during business hours. For timely and accurate information, users are encouraged to contact OSCC55+ staff by email (info@oscc.ca), telephone or in person for customer service.

Your engagement with the OSCC55+ through social media is in part governed by the terms of service and use of the respective third-party social media platform providers, as well as these Terms of Use and supports the OSCC55+’s Respect in the Workplace policy and the City of Oshawa’s Respect + policies.

Content and comments shared on the OSCC55+’s social media accounts by members of the community, partner organizations or other users does not necessarily represent the views of the OSCC55+.

The City's websites are for your personal and non-commercial use. Unless specifically authorized by The Corporation of the City of Oshawa, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information, software, products or services obtained from this website.

Content

The OSCC55+ is committed to ensuring positive, safe, respectful and welcoming spaces including online. To ensure that all communication through the OSCC55+’s social media accounts remains productive and beneficial to all users, the OSCC55+ requires all users to refrain from sharing content or comments that:

are stolen or the user does not have the right to post;
violate any law, rule or regulation or any third party right;
are hate speech and/or incites hatred, racism, bigotry, discrimination or physical harm of any kind based on a protected ground in the Ontario Human Rights Code;
make abusive, defamatory, malicious, aggressive, threatening, violent, harassing, inflammatory, indecent, slanderous, tortious, disrespectful, hurtful, profane, obscene, threatening or illegal statements of any kind;
are sharing false, misleading and/or deceptive information;
are spam or a scam, including unsolicited or unauthorized advertising, promotional material or any other form of solicitation (commercial or otherwise);
are irrelevant and in no way related to the original content shared and/or does not further productive conversation on the original content topic; and/or,
include non-consensual personal information.

As part of the OSCC55+’s commitment to promoting positive, safe, respectful and welcoming environments, the OSCC55+ has zero tolerance for aggressive behaviour, harassment or coarse language. The OSCC55+ reserves the right to take the following actions without notice:

hide or delete any material that goes against these Terms of Use; and/or,
ban future posts from users or mute/restrict/block users who repeatedly breach these Terms of Use.

The OSCC55+ also reserves the right to use and/or share any post or content along with the name and/or username of the person who made the post.

The OSCC55+’s social media accounts may support local businesses and organizations within Oshawa's boundaries at its discretion.

Responses

The OSCC55+ responds to comments on its social media accounts on a case-by-case basis. While the OSCC55+ strives to respond to most comments during regular business hours, it may not respond to questions or comments that:

respectfully share opinions that contradict OSCC55+ policies, programs, etc. or decisions of the OSCC55+ Board of Directors
are frivolous, vexatious or unreasonable requests;
go against these Terms of Use; and/or,
request information falling under the M.F.I.P.P.A..

The OSCC55+ encourages users to contact staff in person at a branch location or by phone or email for timely and accurate information, as it cannot guarantee that it will be able to provide an answer or resolution on its social media accounts. By contacting the OSCC55+ through social media, you acknowledge and agree that any response provided to you through the same site is:

intended to provide helpful information or resources; and,
not considered definitive advice or guaranteed to solve your issue.

Protecting your privacy

The OSCC55+is not responsible for any personal information or other information posted by third parties and users on public social media websites.

Users should be aware that unless otherwise stated, all comments and personal information directed to the OSCC55+are subject to M.F.I.P.P.A. and may be deemed releasable under the legislation.

Social media websites are third-party service providers that collect, store and manage personal information whenever users access and use the site. Please refer to the privacy policy for each social media website for particulars. The OSCC55+ does not control how social media websites handle personal information.

All information used for engagement with our social media accounts is subject to collection by organizations outside of Canada or storage and access on servers not belonging to the government.

We encourage users to contact a OSCC55+ branch if personal information must be shared as part of a request.

Unless you have consent to do so, do not post any personal information belonging to others, including:

identifying particulars, such as a picture of a person’s face;
name, email address, phone number or address;
criminal, health, employment or financial information; and/or,
any identifying numbers (e.g., Social Insurance Number, License Plate Number).

These Terms of Use are subject to change by the OSCC55+ without notice.

Liability limitations

The material posted on the OSCC55+’s online site is not an official statement of the OSCC55+’s policies, practices, services or procedures, and should not be construed as such. It is intended only to give general information about the OSCC55+. In the case of a difference between the version presented online and the version in the OSCC55+’s records, the OSCC55+’s records shall be assumed to be correct.

The OSCC55+ and/or its respective suppliers may make improvements and/or changes to its online site at any time. The OSCC55+ and/or its respective suppliers make no representations about the suitability, reliability, timeliness and accuracy of the information, software, products, services and related graphics contained on its website for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. The OSCC55+and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall the OSCC55+ and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the OSCC55+’s online site, with the delay or inability to use its online site, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through its online site, or otherwise arising out of the use of the OSCC55+’s online site, whether based on contract, tort, strict liability or otherwise. If you are dissatisfied with any portion of the OSCC55+’s website, or with any of these Terms of Use, your sole and exclusive remedy is to discontinue using the OSCC55+’s website.

Governing Law and Jurisdiction

All matters relating to your access to, or use of, the OSCC55+’s website shall be governed by the statutes and laws of the Province of Ontario.

Let's keep in touch

Subscribe to our news alerts to receive information on programs, services, member benefits and more.

Sign up today!