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COVID-19 Info & Reopening Updates

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Below are some helpful frequently asked questions and information in regards to what's open, closed, and changes to our services in response to COVID-19.

For information on how you can continue to stay connected with the OSCC55+ community visit our Stay Connected page

Branch Information

 Q: What OSCC55+ facilities are open?

Effective Monday June 14th all branches will reopen by appointment only for in-person customer service.  Please note that all persons entering any OSCC55+ branch will be required to wear a mask and complete COVID-19 screening. 

 Q: Which OSCC55+ Branches remain closed?

Effective Monday June 14th all branches will reopen by appointment only for in-person customer service.  Please note that all persons entering any OSCC55+ branch will be required to wear a mask and complete COVID-19 screening. 

 Q: What protocols are in place to maintain the health and safety of the members and staff when in-person programming resumes?
Plexi-glass shields have been installed at all customer service desks. Staff will be wearing masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches will be cleaned and disinfected frequently throughout the day. 

 

Community members are asked to:

  • Queue outside of the recreation facility or Branch at the designated screening area, respond to screening questions and provide contact information. Consider completing the prescreening questions online in advance at oshawa.ca/screening. To learn more on how to complete the online form watch this video.
  • Maintain physical distancing from others and adhere to physical distancing markers
  • Follow directional arrows located on the floor
  • Use hand sanitizer when entering and exiting the building
  • As per provincial orders, individuals are required to wear a mask or face covering in the indoor areas of businesses or organizations that are open. Wearing a mask or face covering is now recommended outdoors when you can't physically distance more than two metres.

    The Durham Region Health Department has provided instructions to ensure the mandatory use of non-medical masks or face coverings:

    Tips for choosing a proper non-medical face mask or face covering 

    How to keep safe while using your non-medical face mask or face covering  

    Additional information regarding non-medical face masks and face coverings is available on the Region of Durham’s COVID-19 Update webpage.

    Any inquiries about mask requirements can be directed to the Durham Region Health Department.

     

     

Q: How can I be best prepared for prescreening at the Branches?

When Branches reopen:

At all Branches, you can save time by completing the prescreening questions online using your smartphone/computer in advance. Once you arrive at the designated screening area, you can show the confirmation (green check mark) via your phone or print out from your computer. We have prepared a video that shows you how to complete the online screening in advance.  

If you need assistance completing the screening or do not have the technology to do so, staff will  assist you at all Branch entrances. 

Here's what you can expect:

 Membership Information & Administration

 Q: I am a brand new member, how do I get a membership?
  • Online: To purchase your membership online, please visit 'How do I buy a membership online' and follow the instructions listed. Your membership will be valid for 12 months from the date of purchase. Membership cost is $20.00 + HST. 
  • In-Person: Effective Monday June 14th all branches will reopen by appointment only for in-person customer service. Please call 905-576-6712  to book an appointment to renew or purchase a membership.  

Q: I have a question regarding a credit on my OSCC55+ account for a cancelled program. Can I use my credit when registering for programs online? Who can I contact for more information?

Our online registration system cannot process payments using existing credits on your account. However, our administrative staff can help you with this process either by phone, email or by customer service appointment. Please contact 905-576-5712 Ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.

Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I am feeling socially isolated. What can I do to help me as I am at home?

The OSCC55+ are concerned that our members will find this time very difficult. We have coordinated a Covid-19 resource page, if you would like to receive care and concern calls from our staff you can sign up for the telephone outreach program and the OSCC55+ staff have prepared videos for you to watch and take part in to stay active. You can access these through the OSCC55+ facebook page, and through online programs. As well we encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 

Q: I really enjoyed your free online programs. What can I do to support the OSCC55+?

We are so happy that 1000s enjoyed our programs during the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online at oscc.ca/donate

Leisure Programs Information

 Q: What programs are currently available? Is there an Activity Guide?

OSCC55+ offers online programs to keep you active and connected during this time. Visit oscc.ca/activityguide to view the 2021 Spring Activity Guide and to register for online programs.

 

The 2021 Summer Activity Guide will be available June 7th. 

 

In-person Recreation Programs and Continuing Education Programs remain on hold.

 

 Q: I registered for an online program, when will I receive the link for my class?

Staff will send you the zoom link for your course via email the day before your class is to start. The link will be the same for the entirety of your course. 

 Q: Have recreation programs started in branch yet?

All in-person recreation programs remain on hold at this time. 

Q: When will the Summer 2021 Activity Guide be released?

It's coming June 7th - oscc.ca/activityguide 

Community Support Services Information

Q: Can I book a foot care appointment?

Yes, we are now accepting foot care appointments. Members may call ext. 2847 or email the Wellness Coordinator.

Q: My mom with dementia lives with me and I am looking for something to keep her social.  What do you recommend?

The Adult Day Program is offering telephone programs, outreach packages and wellness check in calls. For more information on how to get involved, call (905) 576-6712 ext. 2904.

Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options?

OSC55+ offers a frozen home meal delivery service. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected.  

 Q: Can I book a ride on the OSCC55+ van?

 A: You can book a ride to a Oshawa clinic vaccine appointment by calling Mack at 905-576-612 ext. 2878 or emailing mdickson@oshawa.ca

OSCC55+ transportation services continue to assist with many Covid-19 outreach activities including grocery delivery, outreach packages, and the frozen food program.