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COVID-19 Info & Reopening Updates

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Below are some helpful frequently asked questions and information in regards to what's open, closed, and changes to our services in response to COVID-19.

For information on how you can continue to stay connected with the OSCC55+ community visit our Stay Connected page

Branch Information

 Q: What OSCC55+ facilities are open?

In light of the province wide lock down, all OSCC55+ Branches are closed until February 10th.

 Q: Which OSCC55+ Branches, programs and services remain closed?

The safety, health and well-being of our seniors, community members and staff is a top priority.

All in-person OSCC55+ programs and services are cancelled or postponed at this time. Online Programs will continue. 

For the most up to date information regarding the City of Oshawa’s response to COVID-19 and impact to other City services, please visit www.Oshawa.ca/coronavirus.

 Q: What protocols are in place to maintain the health and safety of the members and staff when in-person programming resumes?
Plexi-glass shields have been installed at all customer service desks. Staff will be wearing masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches will be cleaned and disinfected frequently throughout the day. 

Community members are asked to:

  • Queue outside of the recreation facility to visit the designated screening area, respond to screening questions and provide contact information. You will asked to allow a thermo-scan temperature check by our staff.
  • Wear a mask or face covering (with the exception of those who have health, respiratory and sensory issues, various disabilities; are unable to remove the mask without assistance; and, children under the age of two)
  • Maintain physical distancing from others and adhere to physical distancing markers
  • Follow directional arrows located on the floor
  • Use hand sanitizer when entering and exiting the building

 Membership Information & Administration

 Q: I am a brand new member, how do I get a membership?
  • Online: To purchase your membership online, please visit 'How do I buy a membership online' and follow the instructions listed. Your membership will be valid for 365 days from the date of purchase. Membership cost is $20.00 + HST. 
  • In-Person: ON HOLD due to the province wide lock down.  

Q: Will I receive a credit for any cancelled programs or classes during the facility closures?

Yes, all participants who were registered in a program or had a portion of their program that was cancelled during the facility closures will receive a credit to their OSCC55+ account automatically. Participants registered in a program that was cancelled in its entirety will receive a credit for the full program fee.

Q: I really enjoyed your free online programs. What can I do to support the OSCC55+?

We are so happy that 1000s enjoyed our programs during the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online at oscc.ca/donate

Q: I have a question regarding credits that have been placed on my OSCC55+ account for a cancelled program or facility permit. Who can I contact for more information?

For account inquires during facility closures, please contact 905-576-5712 Ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.

Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options?
OSC55+ offers a frozen home meal delivery service. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected
Q: I am feeling socially isolated. What can I do to help me as I am at home?

The OSCC55+ are concerned that our members will find this time very difficult. We have coordinated a Covid-19 resource page, if you would like to receive care and concern calls from our staff you can sign up for the telephone outreach program and the OSCC55+ staff have prepared videos for you to watch and take part in to stay active. You can access these through the OSCC55+ facebook page, and through online programs. As well we encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 

Leisure Programs Information

 Q: When will programs resume? Is there an Activity Guide?

Staff are actively planning online programs.  

Individual activity guides will be produced for each session. Please visit oscc.ca/activityguide to view the latest copy. 

 Q: I registered for an online program, when will I receive the link for my class?

Staff will send you the zoom link for your course via email the day before your class is to start. The link will be the same for the entirety of your course. 

 Q: Have recreation programs started in branch yet?

All recreation programs are on hold under the province wide lock down.

Community Support Services Information

 Q: Can I book a foot care appointment?

At this time foot care appointments for January are being rescheduled to a later date due to the province wide lock down. If you have a January appointment you will be contacted by staff to reschedule that appointment. If you have questions, contact 905-576-6712. 

Q: My mom with dementia lives with me and I am looking for something to keep her social.  What do you recommend?

The Adult Day Program is offering telephone programs, outreach packages and wellness check in calls.  For more information on how to get involved, call (905) 576-6712.

Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options?

OSC55+ offers a frozen home meal delivery service. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected.  

 Q: Can I book a ride on the OSCC55+ van?

 A: Not at this time. However, OSCC55+ transportation services continue to assist with many Covid-19 outreach activities including grocery delivery, outreach packages, and the frozen food program.