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COVID-19 Info & Reopening Updates

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Below are some helpful frequently asked questions and information in regards to what's open, closed, and changes to our services in response to COVID-19.

For information on how you can continue to stay connected with the OSCC55+ community as we slowly transition to in-person programming, visit our Stay Connected page

Q: When will the OSCC55+ reopen?

In response to Durham Region municipalities entering Stage 3 of its Framework for Reopening, OSCC55+ will reopen branches for limited use, using a phased approach and ensuring compliance with provincial emergency orders and Durham Region Health guidelines.

Monday, August 10th, Delpark Homes Branch will reopen in conjuction with the Delpark Homes Centre. Visits to the Branch will be by appointment only. Please call 905-576-6712 for more information. 

Monday, August 17th, the John Street Branch will reopen with limited services available, by appointment only. No recreation, continuing education or special events are scheduled at this time. Entrance to the building will be the south doors off the parking lot only. Please call 905-576-6712 for more information. 

Subsequent reopening dates for additional Branches will be announced shortly.  

Q: Which OSCC55+ Branches, programs and services remain closed?

The safety, health and well-being of our seniors, community members and staff is a top priority.

The following OSCC55+ facilities remain closed at this time:

  • John Street Branch - reopening August 17th with limited services available, see above
  • Conant Branch   
  • Northview Branch
  • Sikorski Branch

All OSCC55+ programs and services located at satellite locations are cancelled during this time. (Faith Place, Donevan Recreation Complex, Oshawa Centre)

For the most up to date information regarding the City of Oshawa’s response to COVID-19 and impact to other City services, please visit www.Oshawa.ca/coronavirus.

Q: When will programs and services resume?

Our staff are actively working on program and service planning for the Fall using recommendations and guidelines from local, provincial and federal governments and the Durham Region Health Department. 

More information to follow. Online programs continue during this time. oscc.ca/onlineprograms to participate. 

Q: What protocols are in place to maintain the health and safety of the members and staff?

Plexi-glass shields have been installed at all customer service desks. Staff will be wearing masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches will be cleaned and disinfected frequently throughout the day. 

Community members are asked to:

  • Queue outside of the recreation facility to visit the designated screening area, respond to screening questions, provide contact information and sign a waiver
  • Wear a mask or face covering (with the exception of those who have health, respiratory and sensory issues, various disabilities; are unable to remove the mask without assistance; and, children under the age of two)
  • Maintain physical distancing from others and adhere to physical distancing markers
  • Follow directional arrows located on the floor
  • Use hand sanitizer when entering and exiting the building
Q: I need to renew/purchase a membership. How can I do that?
As Branches reopen, you may call 905-576-6712 to book an appointment to come to the Branch to purchase a new membership or renew your exisitng membership. See above for reopen dates. 
Q: Will I receive a credit for any cancelled programs or classes during the facility closures?

Yes, all participants who were registered in a program or had a portion of their program that was cancelled during the facility closures will receive a credit to their OSCC55+ account automatically. Participants registered in a program that was cancelled in its entirety will receive a credit for the full program fee.

Q: I really enjoyed your free online programs. What can I do to support the OSCC55+?
We are so happy that 1000s enjoyed our programs during the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online at oscc.ca/donate
Q: Am I able to register for Summer 2020 programs during the facility closures?
No. All programs and services scheduled for the Summer Session are cancelled. 

Our team is here for you. Find resources to help you stay connected and active during this time. 

Q: I have a question regarding credits that have been placed on my OSCC55+ account for a cancelled program or facility permit. Who can I contact for more information?
For account inquires during facility closures, please contact 905-576-5712 Ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.
Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I rely on the Food Services program and get my meals in the cafeterias. How can I get meals while the centres are closed?
Pelican’s food services are partnering with OSCC55+ to offer a frozen home meal delivery service. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected
Q: I am feeling socially isolated. What can I do to help me as I am at home?
The OSCC55+ are concerned that our members will find this time very difficult. We have coordinated a Covid-19 resource page, if you would like to receive care and concern calls from our staff you can sign up for the telephone outreach program and the OSCC55+ staff have prepared videos for you to watch and take part in to stay active. You can access these through the OSCC55+ facebook page, and through online programs. As well we encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 
Q: Can I book a foot care appointment?

At this time, we are not currently booking new foot care appointments. 

However, we are in the process of clearing appointments that were previously cancelled due to COVID-19. If you had a previously scheduled appointment in March, you will be contacted to schedule an appointment now.