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Find FAQs on COVID-19

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OSCC55+55+ recognizes this is a confusing time. Below is some helpful information in regards to our closures, policies and many other related questions you may have in response to COVID-19.

For information on how you can stay connected with the OSCC55+ community during the COVID-19 crisis, visit our Stay Connected page. 

Q: Why are OSCC 55+ City of Oshawa community centres and recreation facilities closed?
The safety, health and well-being of our seniors, community members and staff is a top priority. In support of the government's efforts to curtail the spread of the COVID-19 virus, Oshawa City Council approved the temporary closures of community and recreation facilities. In addition, the OSCC55+ Board of Directors has approved the closure of all OSCC55+ facilities, and cancellation of programs and services. 

The closure will impact the following OSCC55+ facilities:

  • John Street Branch
  • Conant Branch   
  • Northview Branch
  • Sikorski Branch
  • Delpark Homes Branch

All OSCC55+ programs and services located at satellite locations will also be cancelled during this time. (Faith Place, Donevan Recreation Complex, Oshawa Centre)

For the most up to date information regarding the City of Oshawa’s response to COVID-19 and impact to other City services, please visit www.Oshawa.ca/coronavirus.
Q: What dates are OSCC55+ facilities, City of Oshawa community centres and recreation facilities closed?
Effective March 14, 2020 OSCC55+, City of Oshawa community centres and recreation facilities be closed to the public, to prevent the further spread of the Covid-19 virus.
Q: What OSCC55+ programs have been cancelled during the facility closures?
All OSCC55+ programs that were scheduled to occur between March 14, 2020 and April 5, 2020 have been cancelled. In addition, the OSCC55+ Spring Activity Session is cancelled. For updates on OSCC55+ closures and changes to programs and services, continue to visit this site. For the latest updates on City of Oshawa closures and changes to City programming, visit www.oshawa.ca/coronavirus
Q: Will I receive a credit for any cancelled programs or classes during the facility closures?
Yes, all participants who were registered in a program or had a portion of their program that was cancelled during the facility closures will receive a credit to their OSCC55+ account automatically. Participants registered in a program that was cancelled in its entirety will receive a credit for the full program fee.
Q: Will programs/classes that were not completed in the Winter 2020 program session be rescheduled?
All programs for the Winter 2020 program session that had remaining classes will be cancelled and will not be rescheduled/postponed. Participants registered in a program for Winter 2020 that had remaining classes will receive a credit to their OSCC55+ account automatically for all cancelled classes.
Q: Am I able to register for Summer 2020 programs during the facility closures?
No. All programs and services scheduled for the upcoming Summer Session are cancelled. 

Our team is here for you. Find resources to help you stay connected and active during this time. For additional updates, please visit www.oscc.ca.
Q. Are all rentals and facility permits cancelled during the facility closures?
Yes, all rentals and facility permits that were booked from March 14, 2020 forward have been cancelled. OSCC55+ is closely monitoring developments and reassessing on a daily basis. For the latest updates on OSCC55+, City closures and changes to programming, visit www.oshawa.ca/coronavirus.
Q: Will I receive a refund for my cancelled rental or facility permit during the facility closures?
Yes, all rentals and facility permits that were booked during the facility closures will receive a credit for the full amount paid. 
Q: I have a question regarding credits that have been placed on my OSCC55+ account for a cancelled program or facility permit. Who can I contact for more information?
For account inquires during facility closures, please contact 905-576-5712 Ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.
Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I have an income tax appointment, can I still come or rebook?

Staff are currently calling anyone who has an appointment booked to share that CRA has extended the filing deadline to June 1, 2020. Staff will call to rebook appointments when programs and services resume in OSCC55+ branches.
Q: Can I book an income tax appointment?

We are not currently booking income tax appointments. Please contact Canada Revenue individual tax enquiries line at 1-800-959-8281 if you have a question about your return.
Q: I rely on the Food Services program and get my meals in the cafeterias. How can I get meals while the centres are closed?
Pelican’s food services are partnering with OSCC55+ to offer a home meal delivery service. You can order a full hot meal for $11.25 or a frozen to go meal for $8.25. To place an order you may contact Pelican’s by phone at 905-728-5167. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected. 
Q: I am feeling socially isolated. What can I do to help me as I am at home?
The OSCC55+ are concerned that our members will find this time very difficult. We have coordinated a Covid-19 resource page and the OSCC55+ staff have prepared videos for you to watch and take part in to stay active. You can access these through the OSCC55+ facebook page, and through online programs. As well we encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 
Can I book a foot care appointment?

At this time, we are not currently booking new foot care appointments. 

However, we are in the process of clearing appointments that were previously cancelled due to COVID-19. If you had a previously scheduled appointment in March, you will be contacted to schedule an appointment now.