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COVID-19 Info & Reopening Updates

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Below are some helpful frequently asked questions and information in regards to what's open, closed, and changes to our services in response to COVID-19.

For information on how you can continue to stay connected with the OSCC55+ community as we slowly transition to in-person programming, visit our Stay Connected page

Q: When will the OSCC55+ reopen?

In response to Durham Region municipalities entering Stage 3 of its Framework for Reopening, OSCC55+ will reopen branches for limited use, using a phased approach and ensuring compliance with provincial emergency orders and Durham Region Health guidelines.

Monday, September 8th, the Northview Branch & Conant Branch opened with limited services available, by appointment only during the hours of 9:00 a.m. and 4:00 p.m. Please call 905-576-6712 for more information or to book an appointment.  

Monday, August 17th, the John Street Branch reopened with limited services available, by appointment only during the hours of 9:00 a.m. and 4:00 p.m. Entrance to the building will be the south doors off the parking lot only. Please call 905-576-6712 for more information or to book an appointment. 

Monday, August 10th, Delpark Homes Branch reopened in conjunction with the Delpark Homes Centre. Operating hours 9:00 a.m. - 4:00 p.m. Visits to the Branch will be by appointment only. Please call 905-576-6712 for more information or to book an appointment.

Subsequent reopening dates for additional Branches will be announced shortly.  

Q: Which OSCC55+ Branches, programs and services remain closed?

The safety, health and well-being of our seniors, community members and staff is a top priority.

The following OSCC55+ facility remains closed at this time:

  • Sikorski Branch

All OSCC55+ programs and services located at satellite locations are cancelled during this time. (Faith Place, Donevan Recreation Complex, Oshawa Centre)

For the most up to date information regarding the City of Oshawa’s response to COVID-19 and impact to other City services, please visit www.Oshawa.ca/coronavirus.

Q: When will programs and services resume?

Staff are actively planning programs both online and in-person as we reopen our Centres to full capacity this fall.  We are pleased to present online sessions beginning September 21st & November 2nd and branch programs beginning October 19th. 

For more information see the Fall 2020 September Online Programs Activity Guide. Individual activity guides will be produced for each session. Please visit oscc.ca/activityguide to view the latest copy. 

Q: What protocols are in place to maintain the health and safety of the members and staff?

Plexi-glass shields have been installed at all customer service desks. Staff will be wearing masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches will be cleaned and disinfected frequently throughout the day. 

Community members are asked to:

  • Queue outside of the recreation facility to visit the designated screening area, respond to screening questions and provide contact information. You will asked to allow a thermo-scan temperature check by our staff.
  • Wear a mask or face covering (with the exception of those who have health, respiratory and sensory issues, various disabilities; are unable to remove the mask without assistance; and, children under the age of two)
  • Maintain physical distancing from others and adhere to physical distancing markers
  • Follow directional arrows located on the floor
  • Use hand sanitizer when entering and exiting the building
Q: I am a brand new member, how do I get a membership?
  • In-Person:  To purchase a membership in person please call and schedule an appointment with one of our administrative staff.  You will be required to fill out the membership form and pay during your appointment time. Your membership will be valid for 365 days from the date of purchase.  Membership cost is $18.00 + HST. Next time you are in Branch visit the front desk to have your picture taken and pick-up membership card.

  • Online: To purchase your membership online, please visit 'How do I buy a membership online' and follow the instructions listed. Your membership will be valid for 365 days from the date of purchase. Membership cost is $18.00 + HST. 

Q: I am a 2019 member who did not purchase my new membership prior to Covid-19, how do I renew for 2020? 

In transitioning from a calendar year membership to a 365 day membership, effective September 1, 2020 all memberships will be considered new. Please see above for purchase instructions.

Q: I have purchased or renewed my membership January-March of 2020, what do I need to do?

With a valid 2020 membership, you are able to register for programs and services offered by OSCC55+. A current 2020 membership purchased between January-March will be valid until December 31, 2020. 

Q: Will I receive a credit for any cancelled programs or classes during the facility closures?

Yes, all participants who were registered in a program or had a portion of their program that was cancelled during the facility closures will receive a credit to their OSCC55+ account automatically. Participants registered in a program that was cancelled in its entirety will receive a credit for the full program fee.

Q: I really enjoyed your free online programs. What can I do to support the OSCC55+?
We are so happy that 1000s enjoyed our programs during the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online at oscc.ca/donate
Q: I have a question regarding credits that have been placed on my OSCC55+ account for a cancelled program or facility permit. Who can I contact for more information?
For account inquires during facility closures, please contact 905-576-5712 Ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.
Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options?

The John Street Branch Cafeteria has reopened Monday - Friday 11:00 a.m. - 1:00 p.m. by appointment only. Please call 905-576-6712 ext. 2830 to make a reservation and preorder your meal. Payment can be made at time of booking or on day of reservation at the front desk. 

OSC55+ also offers a frozen home meal delivery service. We are offering frozen meal delivery and grocery delivery services, learn more at oscc.ca/stayconnected

Q: I am feeling socially isolated. What can I do to help me as I am at home?
The OSCC55+ are concerned that our members will find this time very difficult. We have coordinated a Covid-19 resource page, if you would like to receive care and concern calls from our staff you can sign up for the telephone outreach program and the OSCC55+ staff have prepared videos for you to watch and take part in to stay active. You can access these through the OSCC55+ facebook page, and through online programs. As well we encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 
Q: Can I book a foot care appointment?

Yes, you can! Call 905-576-6712 ext. 2830 to book an appointment.

Please note, we only have clinics running at the John Street Branch location. Stay tuned for updates as to when other locations will resume footcare services.