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COVID-19 Info & Reopening Updates

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Vaccination Policy

Below are some helpful frequently asked questions and information in regards to what's open, closed, and changes to our programs and services in response to COVID-19.

Branch Information

 Q: What OSCC55+ facilities are open?

All OSCC55+ Branches are open with operating hours of Monday – Friday from 8:30 a.m. until 4:00 p.m. (Sikorski Branch is open Tuesday/Wednesday/Thursday program specific). 

The John Street, Northview, Delpark Homes and Conant Branch dining rooms are open for meal services between the hours of 9:30 a.m. to 1:30 p.m. Monday to Friday.

Please note that all persons entering any OSCC55+ branch will be required to wear a mask and self-screen using Covid-19 questions posted at each Branch location.

The Durham Region Health Department has created helpful FAQs for the senior community in regards to reopening plans. 

 Q: What protocols are in place to maintain the health and safety of the members and staff?
Plexi-glass shields have been installed at all customer service desks. Staff wear masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches are cleaned and disinfected frequently throughout the day. 

 

Community members are asked to:

  • Use the self-screening questionnaire at the Branch entrance and do not enter if you respond yes to any of the questions - contact your health care provider
  • Maintain physical distancing from others and adhere to physical distancing markers
  • Use hand sanitizer when entering and exiting the building
  • Wear a mask or face covering inside our branch locations 

 

Please note: the Durham Region Health Department has provided instructions regarding the use of non-medical masks or face coverings:

Tips for choosing a proper non-medical face mask or face covering

How to keep safe while using your non-medical face mask or face covering  

Q: Do you have a Vaccine Policy?

Yes. As per the policy endorsed by the Board of Directors in the fall of 2021, the OSCC55+ will continue to require members be fully vaccinated in order to participate in in-person programs at any OSCC55+ Branch. Members should be prepared to show their full vaccination status at any time upon request of staff. We appreciate your cooperation.

Q: I would still like to download my QR code. Can you help with this?

Yes. Anyone requiring assistance to download their QR code can access our Technology Volunteers for assistance. In addition, QR codes can be printed at the Oshawa Public Library

Q: Do I have to wear a mask?

OSCC55+ strongly encourages and recommends that both staff and members continue to wear a face mask within OSCC55+ Branches.

The Durham Region Health Department advises that even if face masks are not required in enclosed (indoor) public settings, wearing one provides an added layer of protection that may prevent the spread of Covid-19.

It is also recommended that individuals living with family members who have a weakened immune system or vulnerable individuals should continue to wear a mask in indoor public spaces where physical distancing may be difficult. The virus continues to spread in our community with new cases reported daily, so please protect yourself and the most vulnerable and wear a mask.

We appreciate your cooperation.

 Membership Information & Administration

Q: I am a brand new member, how do I get a membership?

Now is a great time to purchase your membership. Beginning March 1, 2022, while supplies last, all new, renewing and returning members get a free tote bag when they purchase their annual membership. See our Become a Member page to get started! 

  • Online: To purchase your membership online, please visit New Member Information and follow the instructions listed. Your membership will be valid for 12 months from the date of purchase. Membership cost is $20.00 + HST. 
  • In-Person: All OSCC55+ Branches are open for customer service with operating hours of Monday – Friday from 8:30 a.m. until 4:00 p.m. You may purchase a membership at the John Street, Northview, Delpark or Conant front desks. 

Q: I have a question regarding a credit on my OSCC55+ account for a cancelled program. Can I use my credit when registering for programs online? Who can I contact for more information?

Yes, our online registration system will allow you to apply your credits. If you encounter any issue or have questions our administrative staff can help you. Please contact 905-576-5712 ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you.

Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund?

Refunds can be requested by contacting 905-576-6712 Ext.2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. Please note, during the facility closures credits on account will be refunded for the following payment types made at the time of purchase:

  • Cash, cheque and debit payments will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
  • Credit card payments will be returned via refund to your credit card. In situations where the credit card at the time of purchase is no longer in use, refunds will be returned via cheque. Please note, it could take up to three weeks for patrons to receive a cheque for their refund request.
Q: I am feeling socially isolated. What can I do to help me as I am at home?

The OSCC55+ are concerned that our members will find this time very difficult. You can connect with us and other members through the OSCC55+ facebook page, and through online programs. We also encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. 

Q: I really enjoyed your free online programs. What can I do to support the OSCC55+?

We are so happy that thousands of seniors enjoyed our programs during the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online at oscc.ca/donate

Q: What resources in the community are available to further assist with the affects of the Covid-19 pandemic? 

There are many resources in the community dedicated to supporting seniors during and after the pandemic:

 

If you are seeking more information about COVID-19, and what you can do to keep yourself and your family healthy, the Durham Region Health Department website is a key resource and can be found here: Durham.ca/novelcoronavirus or Durham Health Connection Line at 905-668-2020.

Updates from the City of Oshawa can be found here. 

Resources from MPP Jennifer French can be found here.

Durham Housing Advisory Network’s daily service updates can be found here.

National Institute on Aging - COVID-19 Vaccines - What Older Canadians Need to Know

Leisure Programs Information

 Q: What programs are currently available? Is there an Activity Guide?

OSCC55+ is offering online programs to keep you active and connected during this time. Visit oscc.ca/activityguide to view the Summer Activity Guide. Registration is now open. The Fall Activity Guide will be posted online on Monday, August 15th. 

 

Recreation programs have also resumed with full capacities. There is no longer need to RSVP but we recommend if you're new to reach out to a member of the Recreation and Special Events team to let them know you'll be attending. They can link you with our convenors who will show you the ropes. Please visit our recreation programs page for the full schedule and details. 

 

 Q: I registered for an online program, when will I receive the link for my class?

Staff will send you the zoom link for your course via email the day before your class is to start. The link will be the same for the entirety of your course. 

Community Support Services Information

Q: Can I book a foot care appointment?

Yes, we are now accepting foot care appointments at the John Street Branch and the Northview Branch. We anticipate resuming clinics at Conant later in the year. Members may call ext.2847 or email the Wellness Coordinator.

Q: My mom with dementia lives with me and I am looking for something to keep her social.  What do you recommend?

The Adult Day Program is now once again offering in-person programs.  For those not yet joining us in person, there are daily telephone programs that you can participate in.  For more information on how to get involved, or for a tour call (905) 576-6712.

Q: Do you have a grocery program? 
The grocery program has concluded but we continue to actively seek funding opportunities to support this initiative.
Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options?

The John Street, Northview, Delpark Homes and Conant Branch cafeterias are currently open weekdays from 9:30 a.m. until 1:30 p.m. 

Our catering company also provides frozen meals delivered to your home. You can inquire at any Branch cafeteria, or call Pelican's direct at 905-728-5167.

 

 Q: Can I book a ride on the OSCC55+ van?

Transportation Services to OSCC55+ Adult Day Programs is ongoing. Any caregivers/families requesting transportation, please contact your ADP supervisor.

The Van Stopper program remains on hold at this time.

To book a ride please contact the Transportation Coordinator 905-576-6712 ext. 2878. Ride bookings need a minimum of 24 hours' notice.