Zoom Information

Do I need to download an app?

You will be prompted to download an app if you're using your smartphone or tablet. Your computer will ask permission to run the program the first time you use Zoom. Once you grant permission or download the app, follow the prompts for set up.

How do I download the Zoom app?

Step by step instructions on how to download and use the Zoom app are outlined in this video.

What do the icons mean on the toolbar?

Unmute - click once to unmute yourself. Everyone can then hear you speak through the audio on their computer. Click again to put yourself back on mute. You can mute or unmute at any time throughout the meeting. To test your audio, click the up arrow for options.

Start Video

• Click to control whether your video camera is on or off. You can choose to let others see you live or to only have your name displayed. You can alternate between the two.

Invite - you can send an invite to a friend at any point to ask them to join the zoom meeting.

Share Screen - this option allows you to share your screen with everyone else in the Zoom meeting. This would be suitable for instructors presenting a slide slow to their students.

Reactions - you can give a thumbs up or a wave to others. This is helpful to respond to the host if you are muted.

More - you can access the chat feature or the participant list here.

Leave - this will end your participation in the meeting.

View Zoom Toolbar

Can others hear me when I enter the meeting?

No. When you first enter the meeting you will be muted. The host can ask you to unmute yourself at the start of the meeting or at any time. You control your mute or unmute function throughout the meeting. The host can mute you at any time if your computer is picking up too much background noise, yet they cannot unmute you. Please be sure to stay in a quiet room when in the meeting, and keep yourself muted when not speaking.

Can I turn off my camera so that people do not see me?

Absolutely. You can control whether your camera is on or off. Simply click on the Video icon.

How do I use the Chat feature?

Click on the More list on the toolbar. Chat is one of the features. It will bring up a chat box to the right of your video gallery. You can ask questions there rather than speak. You can choose who you want to chat with. You can share helpful comments. Please be respectful and appropriate in the chat room or you may be removed by the host.

Any tips for using a smartphone or tablet?

Please hold your device in the landscape format to ensure optimal visibility and use of features.

My computer doesn't have audio or I don't have an electronic device to attend the meeting. Can I participate?

Every meeting will come with a phone in, toll free number and meeting ID. You are welcome to phone in using this number and meeting ID to use your phone for audio attendance.

Please note, if you don't have a device to participate in the meeting visually, some meetings are not recommended for you to attend. i.e. all fitness classes require a video capable device.

How do I change my name on Zoom?

Click ‘more' beside where your name appears.

Click ‘rename'

Type in your full name (first and last)

Make sure the box below that says ‘remember my name for future meetings' is checked.

I don't have my zoom link for my registered program - what do I do?

Staff will email you the zoom link for your registered program the day before your program starts. If the first class is on a Monday, the link will be sent on the Friday before.

The link will be the same link for the entire session. We recommend you save the link in your email (flag the email for follow up), put it in 'important documents', or copy & paste it to your desktop for easy reference. Once the class is finishes (at the end the session) we recommend deleting it to avoid confusion.

If you can't find the link try one of the following:

• looking in your inbox & spam folder for an email received the day before the first class
• call any branch front desk and they will be able to provide it for you
• call or email a Continuing Education Coordinator