Below are some of the helpful frequently asked questions and information in regards to what's open, closed and changes to our programs and services in response to COVID-19.
Branch Information
Q: What OSCC55+ facilities are open? |
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All OSCC55+ Branches are open! A full list of locations and hours can be found here. The Northview, Delpark Homes and Conant Branch dining rooms are open for meal services between the hours of 9:30 a.m. to 1:30 p.m. Monday to Friday. The John Street Branch dining room is open for meal services between the hours of 9:30 a.m. to 1:30 p.m. Monday to Saturday. |
Q: What protocols are in place to maintain the health and safety of the members and staff? |
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Plexi-glass shields have been installed at all customer service desks. Staff wear masks and/or face shields as well as gloves when handling cash or other materials. High traffic areas and surfaces within the Branches are cleaned and disinfected frequently throughout the day. Community members are asked to:
Please note: The Durham Region Health Department has provided instructions regarding the use of non-medical masks or face coverings. |
Q: Do you have a Vaccine Policy? |
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As health measures recommended by the Durham Region Health Department have now eased further, the Board of Directors have resolved that seniors are no longer required to show proof of Covid-19 vaccination to become a member of the OSCC55+ and participate in all programs and services.
We continue to recommend use of masks when gathering indoors with individuals outside your household and maintain physical distancing when possible. We also ask that you practice healthy hand hygiene, continue to self-screen before entering our branches and stay home if you are feeling unwell.
We appreciate your cooperation. |
Q: I would still like to download my QR code. Can you help me with this? |
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Yes, anyone requiring assistance to download their QR code can access our Technology volunteers for assistance. In addition, QR codes can be printed at the Oshawa Public Library. |
Q: Do I have to wear a mask? |
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We are a mask friendly environment. Masks are not required within OSCC55+ Branches. The Durham Region Health Department advises that even if face masks are not required in enclosed (indoor) settings, wearing one provides an added layer of protection that may prevent the spread of COVID-19. It is also recommended that individuals living with family members who have a weakened immune system or vulnerable individuals should continue to wear a mask in indoor public spaces where physical distancing may be difficult. The virus continues to spread in our community with new cases reported daily, so please protect yourself and the most vulnerable and wear a mask. We appreciate your cooperation. |
Membership Information & Administration
Q: I am a brand new member, how do I get a membership? |
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You can purchase a membership for the OSCC55+ in-person or online. See our Become a member page to get started!
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Q: I have a question regarding a credit on my OSCC55+ account for a cancelled program. Can I use my credit when registering online? Who can I contact for more information? |
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Yes, our online registration system will allow you to apply your credits. If you encounter any issue or have questions our administrative staff can assist you. Please contact 905-576-6712 ext. 2830 or email info@oscc.ca and your inquiry will be directed to a member of our team who will be happy to assist you. |
Q: I have a credit on my account for a cancelled program. How can I collect this credit as a refund? |
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Refunds can be requested by contacting 905-576-6712 ext. 2830 or by emailing info@oscc.ca and your inquiry will be directed to a member of our administrative staff.
Please note: It could take up to three weeks for patrons to receive a cheque for their refund request. |
Q: I am feeling socially isolated. What can I do to help me as I am at home? |
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The OSCC55+ are concerned that our members are finding this time very difficult. You can connect with us and other members through the OSCC55+ facebook page and through online programs. We also encourage you to join us on Instagram and Twitter and sign up to receive the News & Alerts emails. |
Q: I really enjoyed your free online programs. What can I do to support the OSCC55+? |
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We are happy that thousands of seniors enjoyed our programs through the time of isolation. As a not-for-profit organization, we greatly appreciate your ongoing support. Donations can be made online or at any front desk. |
Q: What resources in the community are available to further assist with the affects of the COVID-19 pandemic? |
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There are many resources in the community dedicated to supporting seniors during and after the pandemic. If you are seeking more information about COVID-19, and what you can do to keep yourself and your family healthy, the Durham Region Health Department website is a key resource and be found here: Durham.ca/novelcoronavirus or Durham Health Connection Line at 905-668-2020. Updates from the City of Oshawa can be found here. Resources from MPP Jenifer French can be found here. Durham Housing Advisory Network's daily service updates can be found here. National Institute on Aging, COVID-19 Vaccines What Older Canadians Need to Know |
Leisure Programs Information
Q: What programs are currently available? Is there an Activity Guide? |
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OSCC55+ is offering in-person and online programs to keep you active and connected. Our Activity Guide is produced seasonally and contains something for everyone! Recreation programs have also resumed with full capacities. If you are a new participant we recommend that you contact a Recreation and Special Events staff member so they can introduce you with our conveners who will show you the ropes. Please visit our recreation program page for the full schedule and details. |
Q: I registered for an online program, when will I receive the link for the class? |
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An OSCC55+ Coordinator will send you the zoom link for your course via email the day before your program is to start. The link will be the same for the entirety of your program. |
Community Support Services Information
Q: Can I book a foot care appointment |
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Yes, we are accepting foot care appointments at the John Street Branch and the Northview Branch. Members may call ext. 2847. |
Q: My mom with dementia lives with me and I am looking for something to keep her social. What do you recommend? |
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The Adult Day Program offers in-person programs. For more information on how to get involved, or for a tour, please call 905-576-6712. |
Q: Do you have a grocery program? |
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The grocery program has concluded, but we continue to actively seek funding opportunities to support this initiative. |
Q: I rely on the Food Services program and get my meals in the cafeterias. What are my options? |
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The John Street, Northview, Delpark Homes and Conant Branch cafeterias are currently open weekdays from 9:30 a.m. until 1:30 p.m. Pelican Catering also provides frozen meals delivered to your home. You can inquire at any Branch cafeteria or call Pelican's at 905-728-5167. |
Q: Can I book a ride on the OSCC55+ van? |
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Transportation Services to OSCC55+ Adult Day Programs is ongoing. Any caregivers/families requesting transportation please contact your ADP supervisor. To book a ride please contact the Transportation Coordinator at 905-576-6712 ext. 2878. Transportation booking require a minimum of 24 hours' notice. |
Contact Us
Oshawa Senior Community Centres 55+
Telephone: 905-576-6712
Fax: 905-576-0848
info@oscc.ca
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